Complaints Aviation Dispute Resolution can help with
Who we can hear complaints about?
Aviation Dispute Resolution can accept complaints about any commercial flight operated by any airline to or from a UK airport.
Aviation Dispute Resolution can deal with most disputes between consumers and airlines, including disputes in relation to:
- Denied boarding, delayed or cancelled flights
- Damaged, lost or delayed luggage
- Destruction, damage or loss of items worn or carried by a passenger
- Problems faced by disabled passengers or passengers with reduced mobility
- Issues of unfair trading
Complaints Aviation Dispute Resolution cannot deal with – IMPORTANT NOTES:
1) Before lodging a complaint with Aviation Dispute Resolution you must first have complained direct to the airline and given them up to eight weeks to respond.
2) Complaints to Aviation Dispute Resolution can be submitted without the need for any independent advice or third party representation.
Please note: To be eligible to make a complaint against an airline, you must have already complained to the airline directly in writing and either received a final written response (sometimes referred to as a ‘deadlock letter’) or given the airline eight (8) weeks to respond to your dispute. Aviation Dispute Resolution can only deal with unresolved complaints.