All of our ADR Officials are recruited on a permanent basis with no fixed term employment.

ADR Officials

‘ADR Officials’ are personnel within AviationADR that have been judged as being ‘competent’ in their knowledge of the law and who possess the necessary knowledge and skills in the field of out of court or judicial resolution of consumer disputes, to be able to carry out their functions competently. ADR Officials are judged competent by the Chief Adjudicator who measures competence using a written examination method.

All Complaint Handlers who have not been judged as being ‘competent’ are supervised by an ADR Official until such time as they are judged competent.

Dean Dunham (Barrister) – Chief Adjudicator – ADR official since 2015.

Akhil Shah QC (Barrister) – ADR official since 2016.

Robin Tucker – Director – ADR official since 2015.

Ella Sufrin (Legal Executive) – Lead Complaint Handler – ADR official since 2015.

Daniel Butcher – Complaint Handler – ADR official since 2015.

Joanne Campbell – Complaint Handler – ADR official since 2015.

Lynda Drawe – Complaint Handler – ADR official since 2015.

John Facenfield –  ADR official since 2016.

George Harrington – Sub Adjudicator – ADR official since 2015.

Carole Kear – Complaint Handler – ADR official since 2015.

Joanna Lewis – Complaint Handler – ADR official since 2015.

Jen Tucker – Complaint Handler – ADR official since 2015.

Jo Ward – Complaint Handler – ADR official since 2015.

Mariama Wurie – Complaint Handler – ADR official since 2015.

Roger Hughes – Sub Adjudicator – ADR official since 2016

Claire Henesey – Sub Adjudicator – ADR official since 2016

Arjun Vaghela – Complaint Handler – ADR official since 2017

Danny Andrease – Complaint Handler – ADR official since 2017