Which airlines are members of AviationADR?

AviationADR (a division of Consumer Dispute Resolution Ltd) is approved by the Civil Aviation Authority (the aviation regulator) to operate as an ADR body for aviation consumers. If you’ve had a dispute with an airline and are looking to escalate your complaint for a swift resolution we are here to help you get your dispute resolved.

You may have a problem or dispute with a product or service regarding an airline i.e. the flight was delayed or cancelled, loss or damage of luggage or the service you received was unsatisfactory. If this is the case, and you have already complained to an airline, you can use our ‘airline’ complaint form to get your complaint process started.

Which airlines are members of AviationADR?

Below is an up to date list of airlines who are members of AviationADR:

Air Astana
Air Canada
Air Canada Rouge
Air China
Air France
Air India
Asiana Airlines
CityJet
Delta
Egyptair
Flybe
Garuda Indonesia
KLM
Ryanair
SkyWork Airlines
Small Planet Airlines
South African Airways
TAP Portugal
Turkish Airlines
Virgin Atlantic
Wizz Air

How to make a complaint about an airline?

You can make a flight delay complaint against an airline online by clicking here or by filling out a paper version which can be downloaded here.

For more information about AviationADR, please view our FAQ page.

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