Aviation ADR
Compensation Amounts
Flight cancellation compensation amounts explained:
Flights cancelled less than 7 days before departure:
If your flight was cancelled less than 7 days before departure and you are not sure on what flight delay compensation amounts you are entitled to, please check the table below to find out:
Flight Distance | Departure and Arrival Times | Compensation |
| Less than 1,500km | Departure – at least 1 hour earlier than booked flight Arrival – up to 2 hours later than booked flight | €125 |
| Arrival – at least 2 hours later than booked flight | €250 | |
| 1,500km to 3,500km | Departure – at least 1 hour earlier than booked flight Arrival – up to 3 hours later than booked flight | €200 |
| Arrival – at least 3 hours later than booked flight | €400 | |
| More than 3,500km | Departure – at least 1 hour earlier than booked flight Arrival – up to 4 hours later than booked flight | €300 |
| Arrival – at least 4 hours later than booked flight | €600 |
Flights cancelled between 7 and 14 days before departure
If your flight was cancelled between 7 and 14 days before departure and you are not sure on what flight delay compensation amounts you are entitled to, please check the table below to find out.
Flight Distance | Departure and Arrival Times | Compensation |
| Less than 1,500km | Departure – from 2+ hours earlier than booked flight Arrival – up to 2 hours later than booked flight | €125 |
| Departure – from 2+ hours earlier than booked flight Arrival – 2+ hours later than booked flight | €250 | |
| Arrival – 4+ hours later than booked flight | €250 | |
| 1,500km to 3,500km | Departure – from 2+ hours earlier than booked flight Arrival – up to 3 hours later than booked flight | €200 |
| Departure – from 2+ hours earlier than booked flight Arrival – 3 to 4 hours later than booked flight | €400 | |
| Arrival – 4+ hours later than booked flight | €400 | |
| More than 3,500km | Departure – from 2+ hours earlier than booked flight Arrival – up to 4 hours later than booked flight | €300 |
| Arrival – 4+ hours later than booked flight | €600 |
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Contact Methods
Filing a complaint about an Airline/Airport
By Post
You can download our paper complaint form on our Resources page and send the completed form to:
AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TWOnline
If you have access to the Internet, you can file your complaint via our online portal.
To access this, simply go to our homepage and click on:
Contacting us for all Other Reasons
Online Contact Centre
Please see our Online Ticketing System:
By Telephone
You can telephone us on:
0203 540 8063
Our Support centre operates Monday to Friday, 9:30am – 12:30pm
Call-back requests may be made for Reasonable Adjustments.
Press Enquiries
You can submit an enquiry below:
Please select the following as your topic on the form:
‘I have a Press or PR enquiry’
