You may have a problem or dispute with a CityJet product or service i.e. the flight was delayed for more than 3 hours or cancelled, loss or damage of luggage or the service you received was unsatisfactory. If this is the case, and you have already complained to CityJet, you can use our ‘airline’ complaint form to get your complaint process started.
Please note that to be eligible to make a complaint against CityJet, you must have already complained to CityJet directly in writing and either received a final written response (sometimes referred to as a ‘deadlock letter’) or given CityJet eight (8) weeks to respond to your dispute. AviationADR can only deal with unresolved complaints.
The airline sector covers complaints against any CityJet flight where the flight in question arrived or departed (or was due to arrive/depart) from a UK airport.
We can deal with most disputes between consumers and airlines, including disputes in relation to:
There are three (3) ways to bring your complaint to AviationADR:
You can download our paper complaint form here and send the completed form to:
AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW
If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day. Or just simply click here.
You can telephone us on 0203 540 8063.
For more information about AviationADR, please view our FAQ page.
