Complaints AviationADR CAN deal with:

AviationADR can accept complaints about any commercial flight operated by an airline to or from a UK airport.

  • Denied boarding, delayed or cancelled flights
  • Damaged, lost or delayed luggage
  • Destruction, damage or loss of items worn or carried by a passenger
  • Problems faced by disabled passengers or passengers with reduced mobility
  • Issues of unfair trading
  • Pricing
  • Misrepresentation

Use of the AviationADR Alternative Dispute Resolution scheme is FREE to passengers and can be submitted without the need for any independent advice or third-party representation.

AviationADR can only deal with unresolved complaints.

To be eligible to make a complaint against an airline/airport you must have already complained to that airline/airport directly in writing and either received a final written response (otherwise known as a ‘deadlock letter’) or given the airline/airport eight (8) weeks to respond to your dispute.