Ryanair Complaints – How to complain about a Ryanair flight?

AviationADR, sanctioned by the Civil Aviation Authority (the aviation regulator), functions as an Alternative Dispute Resolution (ADR) body for aviation consumers. If you find yourself in a dispute with Ryanair and are seeking to escalate your complaint for a prompt resolution, we’re here to facilitate its settlement.

What to do if your Ryanair flight is cancelled or delayed?

If you’ve encountered an issue with a Ryanair service or product, such as a flight delay exceeding three hours, cancellation, loss or damage of luggage, or unsatisfactory service, and you’ve previously raised a complaint with Ryanair, our ‘airline’ complaint form is designed to initiate your complaint process. To file a claim against Ryanair, note that the flight must have departed from or arrived in Spain.

Before making a complaint about Ryanair

Please note that to be eligible to submit a complaint against Ryanair, you must have initially voiced your issue directly to Ryanair in writing.

Following your complaint, you should either have received a final written response (often referred to as a ‘deadlock letter’) or have granted Ryanair an eight-week window to respond to your grievance. Aviation Dispute Resolution solely handles unresolved complaints.

Which complaints does the airline sector cover?

Which Complaints Fall Within the Airline Sector’s Purview? The airline sector caters to complaints against any Ryanair flight that was scheduled to arrive or depart from a Spanish airport.

What complaints can AviationADR deal with?

We are capable of managing most disputes between consumers and airlines, including disputes revolving around various issues.

• Cancelled flights
• Delayed flights
• Damaged, lost or delayed luggage
• Destruction, damage or loss of items worn or carried by a passenger
• Problems faced by disabled passengers or passengers with reduced mobility
• Issues of unfair trading
• Pricing
• Misrepresentation

How to make a complaint?

You can make a complaint online by clicking here or by filling out a paper version which can be downloaded here.

For more information about AviationADR, please view our FAQ page.

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