If you’ve faced difficulties or a dispute with an Air France product or service, such as a flight that was delayed over three hours, cancelled, loss or damage of luggage, or unsatisfactory service, and you’ve already lodged a complaint with Air France, our ‘airline’ complaint form is available to further your complaint process.
Please note
to lodge a complaint against Air France, you must have addressed your issue directly with Air France in writing.
Following raising your complaint, you should have either received a final written response (commonly referred to as a ‘deadlock letter’), or should have given Air France an eight-week period to respond to your dispute. AviationADR deals exclusively with unresolved complaints.
Our services include handling complaints against any Air France flight that was scheduled to arrive or depart (or had intended to do so) from a UK airport.
We’re capable of managing most disputes between consumers and airlines, encompassing issues that might relate to:
There are three (3) ways to bring your complaint to AviationADR:
You can download our paper complaint form here and send the completed form to:
AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW
If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day. Or just simply click here.
You can telephone us on 0203 540 8063.
For more information about AviationADR, please view our FAQ page.
