How to complain about a Wizz Air flight?

AviationADR is approved by the Civil Aviation Authority (the aviation regulator) to operate as an Alternative Dispute Resolution (ADR) body for aviation consumers. If you’ve had a dispute with Wizz Air and are looking to escalate your complaint for a swift resolution we are here to help you get your dispute resolved.

You may have a problem or dispute with a Wizz Air product or service i.e. the flight was delayed for more than 3 hours or cancelled, loss or damage of luggage or the service you received was unsatisfactory. If this is the case, and you have already complained to Wizz Air, you can use our ‘airline’ complaint form to get your complaint process started.

Before making a complaint about Wizz Air

Please note that to be eligible to make a complaint against Wizz Air, you must have already complained to Wizz Air directly in writing and either received a final written response (sometimes referred to as a ‘deadlock letter’) or given Wizz Air eight (8) weeks to respond to your dispute. AviationADR can only deal with unresolved complaints.

Which complaints does the airline sector cover?

The airline sector covers complaints against any Wizz Air flight where the flight in question arrived or departed (or was due to arrive/depart) from a UK airport.

How to make a complaint?

You can make a complaint online by clicking here or by filling out a paper version which can be downloaded here.

For more information about AviationADR, please view our FAQ page.

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