Letter of Authority (LOA) Guide

This page will guide you on how to fill in and upload a Letter of Authority (LOA) in the correct way.

What is a Letter of Authority?

A Letter of Authority (LOA) is a document that gives another person, known as the Authorised Person, the authority to act on another person’s behalf. The LOA sets out the specific tasks the Authorised Person is entitled to perform.

When do you need a Letter of Authority?

A Letter of Authority is required when you are either:

  • Complaining on behalf of someone else; and/or
  • Complaining on behalf of more than one passenger

PLEASE NOTE we require a Letter of Authority for any passenger under the age of 18 (eighteen) years. Parents or Legal Guardians are able to sign the form on behalf of any passenger under the age of 18 (eighteen) years.

How to fill in a Letter of Authority

If you are complaining on behalf of someone else, the person(s) that you are complaining on behalf of will have to complete and sign the LOA – stating that he/she gives you permission to be the Authorised Person acting on their behalf.

If you are complaining on behalf of more than one (1) person/passenger, we require each person to complete an LOA to state that he/she gives you permission to be the Authorised Person acting on their behalf.

Please note that we have two (2) different LOAs.

Please make sure that you are using the correct LOA:

Passenger Letter of Authority Form

Please use this form if you are a passenger claiming compensation on behalf of another passenger – click here

CMC/Solicitors Letter of Authority Form

Please use this form if you are CMC/Solicitor claiming compensation on behalf of a passenger – click here

There are two (2) ways to send us your Letter of Authority:

Via the portal

To upload the LOA in the portal, you will have to log into your portal and click on the ‘Letter of Authority‘ tab.

You will be given three (3) options:

  • Download Paper LOA
  • Online Digital Signature
  • Send Digital Signature to Other Passenger(s)

If you already have a signed LOA and just need to upload it to the portal, please click on the ‘Download Paper LOA‘ – it will then give you the option to upload it to the portal.

Via post

If you have any difficulties uploading the LOA or you are submitting a paper complaint form, you can send your LOA to us at:

AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW

Please make sure to include your name and AviationADR case ID.