Flights Cancellations

To be eligible to a cancelled flight compensation under EU 261, several conditions must be met. If the airline notified you about the cancellation 14 days or more prior to the flight, you are not eligible to compensation.

Compensation

Unsure on how much you could claim? View our compensation amounts table for more informaiton.

The amount of the cancelled flight compensation ranges between 250 and 600 euro and depends on the distance between your original point of departure and your final destination, the length of the delay if you agreed to a re-routing or alternate flight, and whether your flight was in the EU or not. 

Source: Claim Compass

HOW TO COMPLAIN

Before coming to us:

You must have already complained to the airline directly in writing and either received a final written response (sometimes referred to as a ‘deadlock letter’) or given the airline 8 weeks to respond to your dispute. AviationADR can only deal with unresolved complaints.

Make a complaint:

Post: you can post your complaint to us by filling out a paper version here and send it to:

AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW

Online: you can make an online complaint by clicking here

Phone: you can telephone us on 0203 540 8063

If you’re not happy with the outcome:

Consumers are not bound by our recommendations or decisions unless you agree to be bound. If you do not agree to be bound and you are unhappy with the outcome, you can still take your complaint elsewhere (such as to court).