Flight delay compensation amounts explained:

If you’ve had a flight delay and not sure on how much compensation you could claim, please see our table below.

Flight Distance
Length of Delay
Compensation Amount
Up to 1,500km 3 hours or more €250
1,500km-3,500km 3 hours or more €400
Over 3,500km Between 2 EU Member States & 3 hours or more €400
Over 3,500km 3-4 hours €300
Over 3,500km More than 4 hours €600

Advised by the CAA, Under EU law, airlines are required to pay compensation to passengers when their flights are delayed or cancelled. However, you only have the right to compensation in some circumstances.

There are two key factors:

  1. The delay upon arrival at your destination must be three hours or more.
  2. The cause of the delay..

For more about your passenger rights, click here to read our passenger advice guide.

Ways to Complain

There are three (3) ways to bring your complaint to AviationADR:


You can download our paper complaint form here and send the completed form to:

Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW


If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day. Or just simply click here.


You can telephone us on 0203 540 8063.

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