AviationADR CAA statistics

Quarter 3 – 2018
1st Jul – 30th September 2018

Status of Cases Completed in this period

  • Settled
  • Adjudicated
  • Rejected
  • Discontinued

Percentage of the cases Completed in this period that were in favour of

  • Airline 72.13%
  • Passenger 27.87%

Percentage of cases completed per Airline

  • Air Astana 0.02%
  • Air Canada/Canada Rouge 0.71%
  • Air China 0.17%
  • Air France 1.10%
  • Air India 0.37%
  • Air Mauritius 0.04%
  • Asiana Airlines 0.03%
  • Cityjet 0.06%
  • Delta Air Lines 0.34%
  • EgyptAir 0.16%
  • Flybe 1.71%
  • Garuda Indonesia 0.04%
  • KLM 1.60%
  • Norwegian 10.95%
  • Royal Brunei Airlines 0.02%
  • Ryanair 73.45%
  • Small Planet Airlines 0.70%
  • South African Airways 0.05%
  • TAP Portugal 2.40%
  • Turkish Airlines 0.83%
  • Virgin Atlantic 0.58%
  • Wizz Air 4.66%

Overview of case volume in this period

  • Cases Opened
  • Cases Closed
  • Cases waiting Information
  • Cases On Hold

The length of time cases took from a full case file to a determination.

  • 50 (51.39%)
  • 70 (35.61%)
  • 90 (12.63%)
  • 90+ (0.38%)

The percentage of case categories of all cases completed in this period

  • Booking problems 0.69%
  • Cabin Baggage 0.05%
  • Cancellation 49.14%
  • Delay 43.81%
  • Delayed / damaged / lost /stolen baggage 1.88%
  • Denied boarding 1.53%
  • Diverted 0.17%
  • Downgraded 0.07%
  • In-flight facilities and services 0.21%
  • Medical issues 0.24%
  • Missed connections 0.13%
  • Other 1.77%
  • PRMs (Art. 11) 0.04%
  • Right to care for (Art. 9(3)) 0.01%
  • Safety
  • Schedule changes (not covered by Reg 261/2004) 0.12%
  • Staff attitude and behaviour 0.03%
  • Tickets and fares 0.12%