Service Complaints about AviationADR

If you wish to raise a complaint regarding the service that you have received from CDRL, please either submit this via our Online Contact Centre, or post it to us in writing. 

Please provide us with your claim ID, full details of your complaint, and also state which scheme you used (e.g. AviationADR).

This can then be reviewed by our Executive Office.

PLEASE NOTE: Service complaints can not be taken over the phone.

Independent Assessor

If you remain unhappy with our response, you may be able to refer your complaint to the Independent Assessor. We will let you know when you can do this.

The role of the Independent Assessor is outlined in the policy documents at the bottom of this page.

The Independent Assessor has no affiliation with AviationADR and reports to the Civil Aviation Authority (CAA). The CAA has full transparency of all complaints that are reviewed by the Independent Assessor.