COMPENSATION AMOUNTS

FLIGHT CANCELLATION

Flight cancelled less than 7 days before departure

If your flight was cancelled less than 7 days before departure and you are not sure on what flight delay compensation amounts you are entitled to, please check the table below to find out.

Flight Distance
Departure and Arrival Times
Compensation
Less than 1,500km Departure – at least 1 hour earlier than booked flight Arrival – up to 2 hours later than booked flight €125 (£100)
Arrival – at least 2 hours later than booked flight €250 (£200)
1,500km to 3,500km Departure – at least 1 hour earlier than booked flight Arrival – up to 3 hours later than booked flight €200 (£160)
Arrival – at least 3 hours later than booked flight €400 (£320)
More than 3,500km Departure – at least 1 hour earlier than booked flight Arrival – up to 4 hours later than booked flight €300 (£240)
Arrival – at least 4 hours later than booked flight €600 (£480)
Flight cancelled between 7 and 14 days before departure

If your flight was cancelled between 7 and 14 days before departure and you are not sure on what flight delay compensation amounts you are entitled to, please check the table below to find out.

Flight Distance
Departure and Arrival Times
Compensation
Less than 1,500km Departure – from 2+ hours earlier than booked flight Arrival – up to 2 hours later than booked flight €125 (£100)
Departure – from 2+ hours earlier than booked flight Arrival – 2+ hours later than booked flight €250 (£200)
Arrival – 4+ hours later than booked flight €250 (£200)
1,500km to 3,500km Departure – from 2+ hours earlier than booked flight Arrival – up to 3 hours later than booked flight €200 (£160)
Departure – from 2+ hours earlier than booked flight Arrival – 3 to 4 hours later than booked flight €400 (£320)
Arrival – 4+ hours later than booked flight €400 (£320)
More than 3,500km Departure – from 2+ hours earlier than booked flight Arrival – up to 4 hours later than booked flight €300 (£240)
Arrival – 4+ hours later than booked flight €600 (£480)

Ways to Complain

There are three (3) ways to bring your complaint to AviationADR:

BY POST

You can download our paper complaint form here and send the completed form to:

AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW

ONLINE

If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day. Or just simply click here.

BY TELEPHONE

You can telephone us on 0203 540 8063.

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