Civil Aviation Authority (CAA)
AviationADR is an alternative dispute resolution scheme operated by Consumer Dispute Resolution Limited (CDRL). CDRL is a CAA-approved ADR provider – CAA is the UK’s specialist aviation regulator.
File your Airline Complaint Online, It’s FREE
To file your complaint with Aviation Dispute Resolution you must have first complained direct to the airline or airport and given them up to eight weeks to respond.
Our decisions are binding on our members and our service is FREE for consumers.