Welcome to AviationADR

AviationADR is an alternative dispute resolution scheme approved by the Civil Aviation Authority (the aviation regulator) and operated by Consumer Dispute Resolution Limited (CDRL). We are an independent and impartial scheme that is FREE for passengers to use and can deal with complaints about airlines and airports that subscribe with us.
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File your Airline Complaint Online, It’s FREE

To file your complaint with Aviation Dispute Resolution you must have first complained direct to the airline or airport and given them up to eight weeks to respond.

Our decisions are binding on our members and our service is FREE for consumers

Accessibility


Depending upon your needs, we can provide information about our service in different formats and adapt the way we communicate with you.

Our other ADR Schemes

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