Airline Complaints

Airport Complaints

Civil Aviation Authority (CAA)

AviationADR is an alternative dispute resolution scheme operated by Consumer Dispute Resolution Limited (CDRL). CDRL is a CAA-approved ADR provider – CAA is the UK’s specialist aviation regulator.
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File your Airline Complaint Online, It’s FREE

To file your complaint with Aviation Dispute Resolution you must have first complained direct to the airline or airport and given them up to eight weeks to respond.
Our decisions are binding on our members and our service is FREE for consumers.

Below is our member list. Just click on an airline logo to start your complaint:

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image of air india logo
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south-african-logo
image of air canada logo
arik-air-logo
garuda-indonesia-logo
tap-portugal-logo
image of air canada logo
asiana-airlines-logo
klm-logo
turkish-airlines-logo
image of air china logo
cityjet-logo
ryanair-logo
virgin-atlantic-logo
image of air france logo
egyptair-logo
skywork-logo
wizz-air-logo

If you have a dispute with an airline or an airport which is not listed above, then please visit the CAA to find out if they are a member of another ADR scheme. Click HERE for more information.

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Accessibility


Depending upon your needs, we can provide information about our service in different formats and adapt the way we communicate with you.

Our other ADR Schemes

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