What makes an airline a UK or EU airline?
Air-travel is international. So what defines the nationality of an airline as UK/EU, and why does the distinction matter anyway?…
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The AviationADR Complaints Process: the Passenger’s Response
So, you’ve submitted your complaint to AviationADR, the airline has challenged it, and now you’re on Step 4 of our…
What is a codeshare flight? UK261 & EU261 rights explained
Have you ever booked a flight, had a look at your ticket, and noticed that it has a different airline…
Is flight compensation paid per person or per booking?
We all know you may be entitled to compensation for a flight delay, cancellation, or denied boarding. But is flight…
What are air passengers complaining about? The biggest AviationADR complaint trends
From flight delays and cancellations, to baggage charges and denied boarding, there are plenty of things that can go wrong…
UK261 or EU261: which rules cover your flight after Brexit?
Since Brexit, passengers travelling to and from UK and EU airports now have to navigate 2 air passenger rights rules:…
What is a Participating Member of AviationADR?
If you’ve been researching our ADR process, you’ve likely come across the phrase ‘Participating Member’ dozens of times… And been…
Can AviationADR get you compensation? What could you be awarded?
If you have a flight complaint, you may be wondering whether it’s actually worth using AviationADR. > Can AviationADR actually…
What is a Property Irregularity Report (PIR)?
If your baggage gets delayed, damaged or lost, you may be asked to complete a Property Irregularity Report (PIR) at…
What evidence do you need to make a Flight Complaint?
When something goes wrong with your flight, it can be frustrating enough trying to get the problem resolved, let alone…
