Registered Office
12-14 Walker Avenue
Stratford Office Village
Wolverton Mill, Milton Keynes MK12 5TW
Office hours: 09:00 AM – 05:30 PM (Monday – Friday) – Closed Weekend and Bank Holidays

Spanish Office

Madrid, Manoteras
Camino Fuente de la Mora, 9
1st Floor
Madrid, Spain 28050
Tel: +44 3303800208

Denmark Office
Copenhagen Soeborg
Automatikvej 1
Soborg, 2860

Tel: +44 3303800208

Sweden Office
Ostra Hamngatan 17
Gothenburg, 411 10
Sweden

*NOTE: We do not accept any visitors to our offices, no update will be made available to you, you must use your portal access and communicate via your case handler. This is a strict policy with no exceptions.

Call us
Phone: 0203 540 8063

please note that our phone lines are open on Tuesdays and Thursdays from 10am until 2pm.
Alternatively, please use one of the contact solutions below:

General enquiry
please click here to raise a support ticket and will will get back to you as soon as possible.

Raise a new complaint
If you to raise a new complaint please use the appropriate portal here

Existing complaint
If you have an existing case with us please log in to the appropriate portal here

Technical support

If you are experiencing a technical issue, please email technicalsupport@cdrl.org.uk with full details of the issues you are experiencing, including details of error messages or screenshots where applicable. Please also provide us with your claim ID if you have one.

Service complaint about Aviation ADR

If you wish to raise a complaint regarding the service that you have received from CDRL, please email servicecomplaint@cdrl.org.uk providing us with your claim ID and full details of your complaint.  Please also state which sector your claim was lodged within.

Press and Media
If you are a member of the media and would like to get in touch, please click here to go to our press and media page.