WHAT IF I’M UNHAPPY WITH THE OUTCOME?

Consumers are not bound by our recommendations or decision unless you accept our decision in which then becomes legally binding on the organisation that your complaint is with.

If you do not agree to accept our decision or are unhappy with the outcome, you can still seek alternative routes of redress (such as court).

Member airlines/airports are required to implement resolutions (such as compensation payments) within 30 working days – If this has not happened please let us know by contacting your complaint handler via the portal OR via  email: enquiries@aviationadr.org.uk