WHAT IF I’M UNHAPPY WITH THE OUTCOME?

Consumers are not bound by our recommendations or decisions unless you agree to be bound. If you do not agree to be bound and you are unhappy with the outcome, you can still take your complaint elsewhere (such as to court).

Member airlines/airports are required to implement resolutions (such as compensation payments) within 30 working days – If this has not happened please let us know by contacting your complaint handler via the portal OR via  email: enquiries@aviationadr.org.uk