Which airlines are members of an ADR scheme?

Below is a current list of airlines which are members of an ADR scheme. (As of September 2017 – data from caa.co.uk)

Air AstanaAviationADR
Air BalticLatvian Consumer Rights Protection Centre
Air CanadaAviationADR
Air Canada RougeAviationADR
Air ChinaAviationADR
Air France AviationADR
Air MauritiusAviationADR
Asiana AirlinesAviationADR
Austrian Airlinessöp
British AirwaysCEDR
Brussels Airlinessöp
CityJetAviationADR
Czech AirlinesCzech Trade and Inspection Authority
DeltaAviationADR
easyJetCEDR
EgyptAirAviationADR
Eurowingssöp
FlybeAviationADR
Garuda IndonesiaAviationADR
Germaniasöp
Germanwingssöp
KLMAviationADR
Lufthansasöp
Norwegian AirAviationADR
Royal Brunei AirlinesAviationADR
Scandinavian Airlines SASARN
SkyWorks Airlines AG (ceased its flight operations on 29 August 2018)- AviationADR  
Small Planet AirlinesAviationADR
Smartwings / Travel ServicesCzech Trade and Inspection Authority
South African AirwaysAviationADR
Swisssöp
TAP Portugal (Transportes Aereos Portugeses S.A.)AviationADR
Thomas CookCEDR
Thomson (TUI)CEDR
Turkish AirlinesAviationADR
Virgin AtlanticAviationADR
Wizz Air – AviationADR

About AviationADR

AviationADR (a division of Consumer Dispute Resolution Limited) is approved by the Civil Aviation Authority (the aviation regulator) to operate as an ADR body for aviation consumers. If you’ve had a dispute with an airline and are looking to escalate your complaint for a swift resolution we are here to help you get your dispute resolved.

You may have a problem or dispute with a product or service regarding an airline i.e. the flight was delayed or cancelled, loss or damage of luggage or the service you received was unsatisfactory. If this is the case, and you have already complained to an airline, you can use our ‘airline’ complaint form to get your complaint process started.

You can make a flight delay complaint against an airline online by clicking here or by filling out a paper version which can be downloaded here.

For more information about AviationADR, please view our FAQ page.

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