How to complain about a Malta Air flight

What to do if your Malta Air flight is cancelled or delayed

If your Malta Air flight was cancelled or delayed, you should submit a direct flight delay/cancellation complaint to them, and give Malta Air 8 weeks to resolve things directly with you.

If, after 8 weeks, Malta Air has not resolved things directly with you (or you’re unhappy with their response), you may then be able to bring your complaint to AviationADR for free.

Below are articles you may find useful:

> Understanding Your Rights When Flights Are Delayed: A Guide for Passengers

> Understanding Your Rights When Flights Are Cancelled: A Guide for Passengers

Before submitting your Malta Air complaint to AviationADR

In order to be eligible to escalate your Malta Air complaint with AviationADR, you must have already directly complained to the airline, and fulfilled at least 1 of the following conditions:

• Received a Final Written Response (otherwise known as a Deadlock Letter)
• Given Malta Air 8 weeks to respond to your complaint

AviationADR can only process unresolved complaints.

How to submit your Malta Air complaint to AviationADR

You can submit your Malta Air complaint to us via any of the following methods:

1) Our online complaints portal

2) Post, using a paper form

Please send your completed form to the following address:

AviationADR
Unit 5, Homelands
Higher Union Road
Kingsbridge, Devon
TQ7 1EQ

See our helpful paper Complaint Form guide

3) Telephone

Please call us on 0203 540 8063

Monday to Friday, 9:30am – 12:30pm

Before submitting your complaint to us, make sure you’ve taken a look at our Complaints Process: Step-by-step webpage and familiarised yourself with the necessary steps you’ll go through once you’ve started the Alternative Dispute Resolution process.

What complaints can AviationADR deal with?

We can process most disputes between passengers and airlines. Common examples of complaints we can deal with include:

• Flight Delays or Cancellations
• Denied Boarding
• Damaged, lost or delayed luggage
• Destruction, damage or loss of items worn or carried by a passenger
• Problems faced by disabled passengers or passengers with reduced mobility
• Issues of unfair trading
• Pricing
• Misrepresentation

This list is not exhaustive!

For more information, please see our Complaints we can deal with page.

If Malta Air has refused, ignored, or otherwise left you unsatisfied after you made a complaint to them, you can escalate matters for FREE with AviationADR.

Start A Complaint

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