How to complain about a Buzz flight

What to do if your Buzz flight is cancelled or delayed

If your Buzz flight has been delayed/cancelled, you should first file a complaint directly to the airline, and give them at least 8 weeks to resolve things with you.

If Buzz’s response to your complaint leaves you dissatisfied (or they otherwise do not resolve things directly with you), you may then be able to bring your complaint to AviationADR.

Below are articles you may find useful:

> Understanding Your Rights When Flights Are Delayed: A Guide for Passengers

> Understanding Your Rights When Flights Are Cancelled: A Guide for Passengers

Before submitting your Buzz complaint to AviationADR

In order to submit your flight complaint to AviationADR for free, you must have already directly complained to the Buzz, and fulfilled at least 1 of the following conditions:

• Received a Final Written Response (otherwise known as a Deadlock Letter)
• Waited 8 weeks for Buzz to respond to your complaint

We can only deal with unresolved complaints.

How to submit your Buzz complaint to AviationADR

You can submit your Buzz flight complaint to us via any of the following methods:

1) Our online complaints portal

2) Post, using a paper form

Please send your completed form to the following address:

AviationADR
Unit 5, Homelands
Higher Union Road
Kingsbridge, Devon
TQ7 1EQ

See our helpful paper Complaint Form guide

3) Telephone

Please call us on 0203 540 8063

Monday to Friday, 9:30am – 12:30pm

Before submitting your complaint to us, make sure you’ve taken a look at our Complaints Process: Step-by-step webpage and familiarised yourself with the necessary steps you’ll go through once you’ve started the Alternative Dispute Resolution process.

What complaints can AviationADR deal with?

We can process most disputes between passengers and airlines. Common examples of complaints we can deal with include:

• Flight Delays or Cancellations
• Denied Boarding
• Damaged, lost or delayed luggage
• Destruction, damage or loss of items worn or carried by a passenger
• Problems faced by disabled passengers or passengers with reduced mobility
• Issues of unfair trading
• Pricing
• Misrepresentation

This list is not exhaustive!

For more information, please see our Complaints we can deal with page.

If Buzz has refused, ignored, or otherwise left you unsatisfied after you made a complaint to them, you can escalate matters for FREE with AviationADR.

Start A Complaint

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