All of our ADR Officials are recruited on a permanent basis with no fixed term employment.

ADR Officials

‘ADR Officials’ are personnel within AviationADR that have been judged as being ‘competent’ in their knowledge of the law and who possess the necessary knowledge and skills in the field of out of court or judicial resolution of consumer disputes, to be able to carry out their functions competently. ADR Officials are judged competent by the Chief Adjudicator who measures competence using a written examination method. All ADR officials are employed on a full-time basis.

All Complaint Handlers who have not been judged as being ‘competent’ are supervised by an ADR Official until such time as they are judged competent.

Dean Dunham LL.B (Hons) ClArb (Barrister) – Chief Adjudicator – ADR official since 2015.

Hayley Kiely – Head of Aviation – ADR official since 2017

Robin Tucker – Director – ADR official since 2015.

Joanne Campbell – Complaint Handler – ADR official since 2015.

Lynda Drawe – Complaint Handler – ADR official since 2015.

John Facenfield LL.B (Hons) –  ADR official since 2016.

George Harrington – Sub Adjudicator – ADR official since 2015.

Mariama Wurie – Complaint Handler – ADR official since 2015.

Roger Hughes – Sub Adjudicator – ADR official since 2016

Claire Henesey – Sub Adjudicator – ADR official since 2016

Arjun Vaghela – Complaint Handler – ADR official since 2017

Danny Andreas – Complaint Handler – ADR official since 2017

Karen Hannant-Lawson – Sub Adjudicator – ADR official since 2017

Nicola Jabri –  Sub Adjudicator – ADR official since 2018

Molly Curtis – Complaint Handler – ADR official since 2018

Leah Morris – Complaint Handler – ADR official since 2017

Cerasela Budugan – Complaint Handler – ADR official since 2016

Gage Hillyer – Complaint Handler – ADR official since 2017

Nilmini De Silva – Initial Assessment  – ADR official since 2016

Caroline Fisher – Initial Assessment  – ADR official since 2018

Catherine Mary Curtis – Initial Assessment  – ADR official since 2018

Charlotte Doody- Complaint Handler – ADR official since 2017