Have you already complained to Air Astana?

Please note that to be eligible to make a flight delay complaint against Air Astana, you must have already complained to Air Astana directly in writing and either received a final written response (sometimes referred to as a ‘deadlock letter’) or given Air Astana eight (8) weeks to respond to your flight delay compensation dispute.

AviationADR can only deal with unresolved complaints.

Which complaints does the airline sector cover?

What Air Astana complaints can Aviation ADR deal with?

The airline sector covers complaints against any Air Astana flight where the flight in question departed from a UK airport.

We can deal with most unresolved disputes between passengers and airlines, including disputes in relation to:

• Denied boarding, delayed or cancelled flights
• Damaged, lost or delayed luggage
• Destruction, damage or loss of items worn or carried by a passenger
• Problems faced by disabled passengers or passengers with reduced mobility
• Issues of unfair trading
• Pricing
• Misrepresentation

For more information on what we can deal with, click HERE

How to make a flight delay complaint?

You can make a flight delay complaint online by clicking HERE

… Or by filling out a paper version, which can be downloaded HERE.

For more information, please view our Complaints Process guide.

Curious about your Flight Rights?

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