How to complain about an airline in the UK

If you’ve had a dispute with an airline in the UK and are looking to escalate your complaint for a swift resolution AviationADR can help you get your dispute resolved. AviationADR is FREE for passengers to use and we don’t take any of your compensation- you keep 100%. We are approved by the CAA and the official ADR provider for some of the biggest airlines. To view our members, click here

My flight with a UK airline/airport was disrupted, what can I do?

Before filing your complaint with AviationADR, you need to riase your complaint with the airline/airport first in writing, and either received a final written response (otherwise known as a ‘deadlock letter’) or given the airline/airport eight (8) weeks to respond to your dispute. AviationADR can only deal with unresolved complaints.

What complaints can AviationADR deal with?

AviationADR can accept complaints about commercial flights operated by an airline to or from a UK airport. Please advise, the airline/airport has to be one of our members to file your complaint with us.

We can deal with most disputes between passengers and airlines, including disputes in relation to:

  • Denied boarding, delayed or cancelled flights
  • Damaged, lost or delayed luggage
  • Destruction, damage or loss of items worn or carried by a passenger
  • Problems faced by disabled passengers or passengers with reduced mobility
  • Issues of unfair trading
  • Pricing
  • Misrepresentation

Ways to file your complaint

There are three (3) ways to bring your complaint to AviationADR:


You can download our paper complaint form here and send the completed form to:

Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW


If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day. Or just simply click here.


You can telephone us on 0203 540 8063.