If you’ve experienced a problem or disagreement with a TAP Portugal service or product, such as a flight delay of over three hours, flight cancellation, loss or damage to luggage, or unsatisfactory service, and you’ve already lodged a complaint with TAP Portugal, our ‘airline’ complaint form is prepared to help you progress your complaint process.
Before making a complaint about TAP Portugal
Please be aware, to make a complaint against TAP Portugal, you must have initially raised your issue directly with TAP Portugal in writing.
After your complaint, you should have either received a final written response (often termed a ‘deadlock letter’), or should have given TAP Portugal an eight-week window to respond to your issue. AviationADR only deals with unresolved complaints.
What TAP Portugal complaints can we deal with?
Our jurisdiction involves handling complaints relating to any TAP Portugal flight which either departed from or was set to arrive at a UK airport.
We have the capacity to manage most disputes between consumers and airlines, including a range of issues such as:
- Denied boarding, delayed or cancelled flights
- Damaged, lost or delayed luggage
- Destruction, damage or loss of items worn or carried by a passenger
- Problems faced by disabled passengers or passengers with reduced mobility
- Issues of unfair trading
- Pricing
- Misrepresentation
Ways to Complain
There are three (3) ways to bring your complaint to AviationADR:
BY POST
You can download our paper complaint form here and send the completed form to:
AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW
ONLINE
If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day. Or just simply click here.
BY TELEPHONE
You can telephone us on 0203 540 8063.
For more information about AviationADR, please view our FAQ page.
