What if I’m unhappy with the outcome?

Consumers are not bound by our Determination/Final Decision unless you agree to be bound. If you do not agree to be bound and you are unhappy with the outcome, you can still reject it and take your complaint elsewhere (such as to court).

Please see our After our Decision page to find out more.

Useful Links:

> Our Participating Members

> Which complaints does the airline sector cover?

> Before making a complaint to AviationADR

> Next steps

> Complaints process

> AviationADR scheme rules

AviationADR FAQs

• What is AviationADR?
• Is AviationADR free?
• Who are the Participating Members of AviationADR?
• Read more…

Dispute Resolution members:

Air Astana |  Air Baltic | Air Canada  |  Air Canada Rouge |  Air France   |  Asiana Airlines  |  Buzz    |  Delta  |  EasyJet | EgyptAir |  Garuda Indonesia  |  KLM  |  Lauda  |  Malta Air  | Royal Brunei  |   Ryanair  |  TAP Portugal   |   TUI   |   Turkish Airlines  |  Virgin Atlantic  |  Wizz Air

If you have a dispute with an airline which is not listed above, then please visit the CAA to find out if they are a member of another ADR scheme.

Humberside Airport  |  London City Airport

If you have a dispute with an airline or an airport which is not listed above, then please visit the CAA to find out if they are a member of another ADR scheme.

AviationADR is a CAA-approved ADR provider