Aviation ADR
Flight Eligibility
What Flights can we Accept?
AviationADR can accept complaints about commercial flights operated by an airline to or from a UK airport.
The airline you’re complaining about must be one of the airlines that is a Participating Member of our scheme.
Check who our Participating Members are on our Participating Members page.
We can also process flights with departure/destination airports outside of the UK for specific airlines.
Please see our section about this on our Participating Members page.
If you have a dispute with an airline which is not a member of our scheme, then please visit the CAA to find out if they are a member of another ADR scheme.
If your airline, or the airport/s you used, have refused, ignored, or otherwise left you unsatisfied after you made a complaint to them, you can escalate matters for FREE with AviationADR.
Ways to Complain
There are three (3) ways to bring your complaint to AviationADR:
By Post
You can download our paper complaint form HERE and send the completed form to:
AviationADR
Unit 12 Walker Avenue
Wolverton Mill
Milton Keynes
MK12 5TW
Online
If you have access to the Internet, you can file your complaint via our online portal.
To access this, simply go to our homepage and click on:
By Telephone
You can telephone us on:
0203 540 8063
Our Support centre operates Monday to Friday, 9:30am – 12:30pm
We’re on hand to provide information and assistance for consumers wishing to lodge a claim, or obtain an update on their case.
For more information about AviationADR, please view our FAQ page.
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