What to do before you come to us?

To be eligible to make a complaint against an airline/airport you must have already complained to that airline/airport directly in writing and either received a final written response (otherwise known as a ‘deadlock letter’) or given the airline/airport eight (8) weeks to respond to your dispute.

It’s important that you complete the complaint form as thoroughly as possible and that you provide as much supporting evidence as possible, such as:

  • Receipts
  • Photographs
  • Copies of correspondence

AviationADR can only deal with unresolved complaints.