AviationADR Passenger Feedback

CDRL have contacted passengers that have used the CDRL ADR scheme and asked for their opinion of their experience.
Between October 2018 and April 2019, a total of 316 passengers have completed our survey.

All passengers:

How easy was it to lodge your complaint?

  • % Very easy
  • % Fairly easy
  • % Neither/nor
  • % Fairly difficult
  • % Very difficult

Did you understand the complaint process, including what happens next & the time it will take to process?

  • % Yes
  • % No

How have you found the experience during the initial process?

  • % Very satisfied
  • % Fairly satisfied
  • % Neither/nor
  • % Fairly dissatisfied
  • % Very dissatisfied

Was the determination in your favour?

  • % Yes
  • % No

Cases  in favour of the passenger:

Did you feel the determination was clear and easy to understand?

  • % Yes
  • % No

Cases in favour of the Airline:

Did you feel the determination was clear and easy to understand?

  • % Yes
  • % No

How satisfied were you with the decision?

  • % Yes
  • % No

How satisfied were you with the decision?

  • % Yes
  • % No