How to complain about an Emirates flight?
If you have an airline complaint with Emirates regarding a flight delay, cancellation or lost or damaged luggage, AviationADR can help resolve your dispute. Approved by the CAA, AviationADR specialises in settling disputes between passengers and airlines. Our decisions are binding on our members, and our service is FREE for consumers.
Before filing your Emirates complaint with AviationADR
Please note: To file your airline complaint with us you must have complained to Emirates directly in writing and allowed them up to 8 weeks to resolve your dispute. AviationADR can only deal with unresolved complaints. (See more on complaints we can deal with here).
Emirates complaints we can deal with:
From January 2019, AviationADR can deal with the following Emirates airline complaints:
- Passenger complaints where the flight departed a UK airport
- Denied boarding, delayed or cancelled flights
- Damaged, lost or delayed luggage
- Destruction, damage or loss of items worn or carried by a passenger
- Problems faced by disabled passengers or passengers with reduced mobility
- Issues of unfair trading
Ways to Complain
There are three (3) ways to bring your complaint to AviationADR:
If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day. Or just simply click here.
You can telephone us on 0203 540 8063.