Meeting your needs

Live text chat for the deaf and/or hard of hearing
Please click here to book an appointment with one of our agents for a live online text chat.


All of our websites and portals now have a translation option that covers most of the World’s languages, you can both read, write and communicate with us in your native language, please let us know if your native language is not available and we will add it for you.


Font size
All our websites have the ability to change

  • Increase Text size
  • Decrease Text size

Press Ctrl on your keyboard and use your mouse wheel or the + and – keys on your keyboard to change font size.

Support for people with reading difficulties, Partially blind and supported blind people.

Probably the best Text to speech application that is supported by all of our websites and portals is the Google text to speech app, you can install it to your browser from here. This will read the site content to you.

Paper versions of our web forms

All of our schemes have downloadable PDFs of our complaint forms, these can be filled out and posted to us at our main office address.

Other accessibility features for your browser
Here is a range of other helpful accessibility features for your browser that have all been tested on all of our websites and portals.

Other accessibility feature

Such as screen shader, Zoom, content readers, text readability, background faders, clutter removal etc.

How else can we help you?
Do let us know what your particular needs are, and we will do our best to help. Please click here and choose Reasonable adjustment request.

Website standards
We try to conform, where possible, with W3C Web Content Accessibility Guidelines.