How to claim flight cancellation compensation for a Flybe flight?
This page will help you claim flight cancellation compensation for a Flybe flight.
Before making a complaint about a Flybe flight cancellation
Please note that to be eligible to make a complaint against Flybe, you must have already complained to Flybe directly in writing and either received a final written response (sometimes referred to as a ‘deadlock letter’) or given Flybe eight (8) weeks to respond to your dispute. AviationADR can only deal with unresolved complaints.
Which complaints can we accept?
The airline sector covers complaints against any Flybe flight where the flight in question arrived or departed (or was due to arrive/depart) from a UK airport.
How much compensation are you entitled to?
You can use the information below to help you find out how much compensation you might be entitled to. There are a number of different factors which determine how much compensation you could be entitled to for a Flybe flight cancellation.
Flybe flight cancelled less than 7 days before departure
If your Flybe flight was cancelled less than 7 days before departure, you can check this table to find out how much you could be entitled to.
Flight Distance |
Departure and Arrival Times |
Compensation |
| Less than 1,500km | Departure – at least 1 hour earlier than booked flight Arrival – up to 2 hours later than booked flight | €125 (£100) |
| Arrival – at least 2 hours later than booked flight | €250 (£200) | |
| 1,500km to 3,500km | Departure – at least 1 hour earlier than booked flight Arrival – up to 3 hours later than booked flight | €200 (£160) |
| Arrival – at least 3 hours later than booked flight | €400 (£320) | |
| More than 3,500km | Departure – at least 1 hour earlier than booked flight Arrival – up to 4 hours later than booked flight | €300 (£240) |
| Arrival – at least 4 hours later than booked flight | €600 (£480) |
Flybe flight cancelled between 7 and 14 days before departure
If your flight was cancelled between 7 and 14 days before departure, you can check this table to find out how much you could be entitled to.
Flight Distance |
Departure and Arrival Times |
Compensation |
| Less than 1,500km | Departure – from 2+ hours earlier than booked flight Arrival – up to 2 hours later than booked flight | €125 (£100) |
| Departure – from 2+ hours earlier than booked flight Arrival – 2+ hours later than booked flight | €250 (£200) | |
| Arrival – 4+ hours later than booked flight | €250 (£200) | |
| 1,500km to 3,500km | Departure – from 2+ hours earlier than booked flight Arrival – up to 3 hours later than booked flight | €200 (£160) |
| Departure – from 2+ hours earlier than booked flight Arrival – 3 to 4 hours later than booked flight | €400 (£320) | |
| Arrival – 4+ hours later than booked flight | €400 (£320) | |
| More than 3,500km | Departure – from 2+ hours earlier than booked flight Arrival – up to 4 hours later than booked flight | €300 (£240) |
| Arrival – 4+ hours later than booked flight | €600 (£480) |
How to make a flight cancellation complaint?
There are three (3) ways to bring your Flybe flight compensation case to AviationADR:
By Telephone
You can telephone us on 0203 540 8063.
ONLINE
If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day. Or just simply click here.
BY POST
You can download our paper complaint form here and send the completed form to:
AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW