How to claim flight cancellation compensation for an Air Astana  flight?

This page will help you claim flight cancellation compensation for an Air Astana flight.

Before making a complaint about an Air Astana flight cancellation

Please note that to be eligible to make a complaint against Air Astana, you must have already complained to Air Astana  directly in writing and either received a final written response (sometimes referred to as a ‘deadlock letter’) or given Air Astana eight (8) weeks to respond to your dispute. AviationADR can only deal with unresolved complaints.

Which complaints does the airline sector cover?

The airline sector covers complaints against any Air Astana flight where the flight in question arrived or departed (or was due to arrive/depart) from a UK airport.

How to make a flight cancellation complaint?

You can make a complaint online by clicking here or by filling out a paper version which can be downloaded here.

How much compensation are you entitled to?

You can use the information below to help you find out how much compensation you might be entitled to. There are a number of different factors which determine how much compensation you could be entitled to for a Air Astana flight cancellation.

Air Astana flight cancelled less than 7 days before departure

If your Air Astana flight was cancelled less than 7 days before departure, you can check this table to find out how much you could be entitled to.

Flight Distance

Departure and Arrival Times

Compensation

Less than 1,500km Departure – at least 1 hour earlier than booked flight Arrival – up to 2 hours later than booked flight €125 (£100)
Arrival – at least 2 hours later than booked flight €250 (£200)
1,500km to 3,500km Departure – at least 1 hour earlier than booked flight Arrival – up to 3 hours later than booked flight €200 (£160)
Arrival – at least 3 hours later than booked flight €400 (£320)
More than 3,500km Departure – at least 1 hour earlier than booked flight Arrival – up to 4 hours later than booked flight €300 (£240)
Arrival – at least 4 hours later than booked flight €600 (£480)

Air Astana flight cancelled between 7 and 14 days before departure

If your flight was cancelled between 7 and 14 days before departure, you can check this table to find out how much you could be entitled to.

Flight Distance

Departure and Arrival Times

Compensation

Less than 1,500km Departure – from 2+ hours earlier than booked flight Arrival – up to 2 hours later than booked flight €125 (£100)
Departure – from 2+ hours earlier than booked flight Arrival – 2+ hours later than booked flight €250 (£200)
Arrival – 4+ hours later than booked flight €250 (£200)
1,500km to 3,500km Departure – from 2+ hours earlier than booked flight Arrival – up to 3 hours later than booked flight €200 (£160)
Departure – from 2+ hours earlier than booked flight Arrival – 3 to 4 hours later than booked flight €400 (£320)
Arrival – 4+ hours later than booked flight €400 (£320)
More than 3,500km Departure – from 2+ hours earlier than booked flight Arrival – up to 4 hours later than booked flight €300 (£240)
Arrival – 4+ hours later than booked flight €600 (£480)

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