If your KLM flight was delayed, you might have rights under EU law to claim flight delay compensation. This page will give you the details on how you can claim flight delay compensation for a KLM flight.
You must complain to the airline first.
Please note that to be eligible to make a flight delay complaint against KLM, you must have already complained to KLM directly in writing and either received a final written response (sometimes referred to as a ‘deadlock letter’) or given KLM eight (8) weeks to respond to your flight delay compensation dispute. AviationADR can only deal with unresolved complaints.
The airline sector covers complaints against any KLM flight where the flight in question arrived or departed (or was due to arrive/depart) from a UK airport.
There are three (3) ways to bring your complaint to AviationADR:
You can download our paper complaint form here and send the completed form to:
AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW
If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day. Or just simply click here.
You can telephone us on 0203 540 8063.