You might have rights under EU law when it comes to flight delay compensation. This page will give you the details on how you can claim flight delay compensation for a Virgin Atlantic flight.
You must contact the airline first.
Please note that to be eligible to make a flight delay complaint against Virgin Atlantic, you must have already complained to Virgin Atlantic directly in writing and either received a final written response (sometimes referred to as a ‘deadlock letter’) or given Virgin Atlantic eight (8) weeks to respond to your flight delay compensation dispute. AviationADR can only deal with unresolved complaints.
The airline sector covers complaints against any Virgin Atlantic flight where the flight in question arrived or departed (or was due to arrive/depart) from a UK airport.
To find out which complaints we can deal with click here
There are three (3) ways to bring your complaint to AviationADR:
You can download our paper complaint form here and send the completed form to:
AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW
If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day. Or just simply click here.
You can telephone us on 0203 540 8063.