How to complain about an Air Canada Rouge flight?

AviationADR, endorsed by the Civil Aviation Authority (the aviation regulator), operates as an Alternative Dispute Resolution (ADR) body for aviation consumers. If you’ve encountered a dispute with Air Canada Rouge and seek to escalate your complaint towards a swift resolution, we stand ready to assist with your dispute resolution.

If you’ve experienced an issue or discord with an Air Canada Rouge product or service, such as a flight delay exceeding three hours, cancellation, luggage loss or damage, or unsatisfactory service, and you’ve already lodged your complaint with Air Canada Rouge, our can facilitate the progression of your complaint process.

Before making a complaint about Air Canada Rouge

Please note that to be eligible to lodge a complaint against Air Canada Rouge, you must have initially raised your issue directly with Air Canada Rouge in writing.

Upon lodging your complaint, you should either have received a final written response (often called a ‘deadlock letter’), or you should have allowed Air Canada Rouge an eight-week window to respond to your dispute. AviationADR is specifically designed to manage unresolved complaints.

Which complaints does the airline sector cover?

Our jurisdiction involves managing complaints against any Air Canada Rouge flight that was scheduled to depart from a UK airport.

What complaints can Airline Dispute Resolution deal with?

We are set out to handle most conflicts between consumers and airlines, encompassing disputes surrounding various issues such as:

  • Denied boarding, delayed or cancelled flights
  • Damaged, lost or delayed luggage
  • Destruction, damage or loss of items worn or carried by a passenger
  • Problems faced by disabled passengers or passengers with reduced mobility
  • Issues of unfair trading
  • Pricing
  • Misrepresentation

How to make an Air Canada Rouge complaint?

You can make a complaint online by clicking  or by filling out a paper version which can be downloaded .

For more information about AviationADR, please view our FAQ page.

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