If you’ve encountered a problem or dispute with an Air Astana product or service such as a flight delay exceeding three hours, cancellation, loss or damage of luggage, or unsatisfactory customer service, and you’ve previously lodged a complaint with Air Astana, our ‘airline’ complaint form is available to advance your complaint process.
Please note that to be eligible to make a complaint against Air Astana, you must have initially brought your complaint to Air Astana directly in writing.
Following your complaint, you should either have received a final written response (often referred to as a ‘deadlock letter’), or you should have allowed Air Astana an eight-week window to respond to your complaint. AviationADR is specifically equipped to handle..
The airline sector covers complaints against any Air Astana flight where the flight in question departed from a UK airport.
We can deal with most disputes between consumers and airlines, including disputes in relation to:
There are three (3) ways to bring your complaint to AviationADR:
You can download our paper complaint form here and send the completed form to:
AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW
.
If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day. Or just simply click here.
.
You can telephone us on 0203 540 8063.
For more information about AviationADR, please view our FAQ page.
