If you’ve faced a problem or dispute with an Air China product or service, for instance, a flight delay exceeding three hours, cancellation, lost or damaged luggage, or unsatisfactory customer service, and you’ve already lodged a complaint directly with Air China, our ‘airline’ complaint form is available to proceed with your complaint process.
Take note that to be eligible to submit a complaint against Air China, you should have initially raised your concern directly to Air China in writing.
You must either have already received a final written response from them (commonly referred to as a ‘deadlock letter’), or have provided Air China with an eight-week timeframe to respond to your dispute. Please note, AviationADR only manages unresolved complaints.
Our services cater to complaints against any Air China flights, specifically those where the flight in question either arrived at or departed from a UK airport.
We are equipped to manage most disputes between consumers and airlines, which includes but is not limited to disputes concerning:
There are three (3) ways to bring your complaint to AviationADR:
You can download our paper complaint form here and send the completed form to:
AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW
If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day. Or just simply click here.
You can telephone us on 0203 540 8063.
For more information about AviationADR, please view our FAQ page.
