If you’ve experienced a difficulty or issue with an EasyJet product or service, such as a flight delay of over three hours, cancellation, loss or damage to luggage, or unsatisfactory service, and you’ve already lodged a complaint with EasyJet, our ‘airline’ complaint form is available to progress your complaint process further.
Please be aware that to lodge a complaint against EasyJet, it’s necessary that you have initially brought your concern to EasyJet directly and in written format.
You must either have received a final written response, often known as a ‘deadlock letter’, or have given EasyJet an eight-week window to respond to your dispute. AviationADR is designed to deal specifically with unresolved complaints.
Our remit extends to handling complaints against any EasyJet flight where the concerning flight was scheduled to arrive or depart from a UK airport.
We can negotiate most disputes between consumers and airlines, this includes disputes in relation to various issues such as:
There are three (3) ways to bring your complaint to AviationADR:
You can download our paper complaint form here and send the completed form to:
AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW
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If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day. Or just simply click here.
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You can telephone us on 0203 540 8063.
For more information about AviationADR, please view our FAQ page.