If you’ve encountered a problem or dispute with a Virgin Atlantic service or product such as a flight delay exceeding three hours, cancellation, luggage loss or damage, or unsatisfactory service, and you’ve already lodged a complaint with Virgin Atlantic, our ‘airline’ complaint form can assist you to proceed with your complaint process.
Before making a complaint about Virgin Atlantic
Please understand that to be eligible to lodge a complaint against Virgin Atlantic, you should have initially addressed your concerns directly to Virgin Atlantic in written form.
After submitting your complaint, you should either have received a final written response (commonly referred to as a ‘deadlock letter’), or should have allowed Virgin Atlantic an eight-week period to respond to your issue. AviationADR can only assist with unresolved complaints.
What Virgin Atlantic complaints can we deal with?
Our operations include managing complaints against any Virgin Atlantic flight that was intended to arrive or depart from a UK airport.
We’re capable of managing most disputes between consumers and airlines, including those related to:
- Denied boarding, delayed or cancelled flights
- Damaged, lost or delayed luggage
- Destruction, damage or loss of items worn or carried by a passenger
- Problems faced by disabled passengers or passengers with reduced mobility
- Issues of unfair trading
- Pricing
- Misrepresentation
Ways to Complain
There are three (3) ways to bring your complaint to AviationADR:
BY POST
You can download our paper complaint form here and send the completed form to:
AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW
ONLINE
If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day. Or just simply click here.
BY TELEPHONE
You can telephone us on 0203 540 8063.
For more information about AviationADR, please view our FAQ page.