If you are not sure on what flight delay compensation amounts you are entitled to, please check the table below to find out:
Length of Delay
|Up to 1,500km||3 hours or more||€250 (£200)|
|1,500km-3,500km||3 hours or more||€400 (£320)|
|Over 3,500km||Between 2 EU Member States & 3 hours or more||€400 (£320)|
|Over 3,500km||3-4 hours||€300 (£240)|
|Over 3,500km||More than 4 hours||€600 (£480)|
Ways to Complain
There are three (3) ways to bring your complaint to AviationADR:
If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day. Or just simply click here.
You can telephone us on 0203 540 8063.
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