Flight Delays

Under UK and EU law, you could be entitled to compensation if the flight you were booked on has been delayed.

To be eligible for Delayed Flight Compensation under the UK261 or EU261 laws, your flight must have arrived at its final destination 3 or more hours late.

Please Note: It is the arrival time that matters: if your flight departed more than 3 hours after the scheduled time but arrived less than 3 hours late, you are not entitled to compensation.

Assistance

If your flight has been delayed by 2 hours or more, you’re likely entitled to food and drink from the airline, appropriate for the delay.

For more information on your rights & what the airline can provide, please visit the Civil Aviation Authority’s webpage.

If your airline, or the airport/s you used, have refused, ignored, or otherwise left you unsatisfied after you made a complaint to them, you can escalate matters for FREE with AviationADR.

Start A Complaint

Compensation

Unsure on how much you could claim? View our Delayed Flight Compensation Amounts page for more information.

The amount of Delayed Flight Compensation ranges between £220-£520 GBP, and depends on many factors, including:

• The distance between your original point of departure and your final destination
• The length of the delay if you agreed to a re-routing or alternate flight
• Whether your flight was in the EU or not.

Please see the Civil Aviation Authority’s webpage for the most up-to-date information.

Ways to Complain

There are three (3) ways to bring your complaint to AviationADR:

By Post

You can download our paper complaint form HERE and send the completed form to:

AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW

Online

If you have access to the Internet, you can file your complaint via our online portal.

To access this, simply go to our homepage and click on:

START A COMPLAINT

By Telephone

You can telephone us on:

0203 540 8063

Our Support centre operates Monday to Friday, 9:30am – 12:30pm

We’re on hand to provide information and assistance for consumers wishing to lodge a claim, or obtain an update on their case.

For more information about AviationADR, please view our FAQ page.

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