Under EU law you could be enititled to compensation if the flight you were booked on has been delayed. In addition, if your flight has been delayed for a significant time frame the airline may need to provide you with assistance- for example, if your flight has been delayed for more than 2 hours, you’re entitled to food and drink appropriate for the delay. For more information on your rights & what the airline can provide view our ‘Right to Care’ guide.
To be eligible to a delayed flight compensation under EU 261/2004, your flight must arrived at its final destination 3 hours late or more.
Do note that it is the arrival time that matters: if your flight departed more than 3 hours after the scheduled time but arrived less than 3 hours late, you are not entitled to compensation.
Compensation
View our delayed flight compensation table to see how much you could claim.
EU 261 lets you claim between 250 and 600 euro, depending on the distance between your original point of departure and your final destination, as well as the length of the delay in certain cases.
You must have already complained to the airline directly in writing and either received a final written response (sometimes referred to as a ‘deadlock letter’) or given the airline 8 weeks to respond to your dispute. AviationADR can only deal with unresolved complaints.
Post: you can post your complaint to us by filling out a paper version here and send it to:
AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW
Online: you can make an online complaint by clicking here
Phone: you can telephone us on 0203 540 8063
Consumers are not bound by our recommendations or decisions unless you agree to be bound. If you do not agree to be bound and you are unhappy with the outcome, you can still take your complaint elsewhere (such as to court).
