How to claim flight cancellation compensation for a Royal Brunei flight?
This page will help you claim Royal Brunei flight cancellation compensation for a Royal Brunei flight.
Before making a Royal Brunei flight cancellation complaint
Please note that to be eligible to make a complaint against Royal Brunei, you must have already complained to Royal Brunei directly in writing and either received a final written response (sometimes referred to as a ‘deadlock letter’) or given Royal Brunei eight (8) weeks to respond to your dispute. AviationADR can only deal with unresolved complaints.
Which complaints does the airline sector cover?
The airline sector covers complaints against any Royal Brunei flight where the flight in question arrived or departed (or was due to arrive/depart) from a UK airport.
How to make a Royal Brunei flight cancellation complaint?
You can make a complaint online by clicking here or by filling out a paper version which can be downloaded here.
How much compensation are you entitled to?
You can use the information below to help you find out how much compensation you might be entitled to. There are a number of different factors which determine how much compensation you could be entitled to for a Royal Brunei flight cancellation.
Royal Brunei flight cancelled less than 7 days before departure
If your Royal Brunei flight was cancelled less than 7 days before departure, you can check this table to find out how much you could be entitled to.
Flight Distance |
Departure and Arrival Times |
Compensation |
| Less than 1,500km | Departure – at least 1 hour earlier than booked flight Arrival – up to 2 hours later than booked flight | €125 (£100) |
| Arrival – at least 2 hours later than booked flight | €250 (£200) | |
| 1,500km to 3,500km | Departure – at least 1 hour earlier than booked flight Arrival – up to 3 hours later than booked flight | €200 (£160) |
| Arrival – at least 3 hours later than booked flight | €400 (£320) | |
| More than 3,500km | Departure – at least 1 hour earlier than booked flight Arrival – up to 4 hours later than booked flight | €300 (£240) |
| Arrival – at least 4 hours later than booked flight | €600 (£480) |
Royal Brunei flight cancelled between 7 and 14 days before departure
If your flight was cancelled between 7 and 14 days before departure, you can check this table to find out how much you could be entitled to.
Flight Distance |
Departure and Arrival Times |
Compensation |
| Less than 1,500km | Departure – from 2+ hours earlier than booked flight Arrival – up to 2 hours later than booked flight | €125 (£100) |
| Departure – from 2+ hours earlier than booked flight Arrival – 2+ hours later than booked flight | €250 (£200) | |
| Arrival – 4+ hours later than booked flight | €250 (£200) | |
| 1,500km to 3,500km | Departure – from 2+ hours earlier than booked flight Arrival – up to 3 hours later than booked flight | €200 (£160) |
| Departure – from 2+ hours earlier than booked flight Arrival – 3 to 4 hours later than booked flight | €400 (£320) | |
| Arrival – 4+ hours later than booked flight | €400 (£320) | |
| More than 3,500km | Departure – from 2+ hours earlier than booked flight Arrival – up to 4 hours later than booked flight | €300 (£240) |
| Arrival – 4+ hours later than booked flight | €600 (£480) |
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