Under EU Law if your flight has been delayed, you may be eligible to claim compensation. This page will give you the details on how you can claim flight delay compensation for a Air France flight.
You must raise your complaint with the airline first. To be eligible to make a flight delay complaint against Air France, you must have already complained to Air France directly in writing and either received a final written response (sometimes referred to as a ‘deadlock letter’) or given Air France eight (8) weeks to respond to your flight delay compensation dispute. AviationADR can only deal with unresolved complaints.
The airline sector covers complaints against any Air France flight where the flight in question arrived or departed (or was due to arrive/depart) from a UK airport.
For informattion on what complaints we can deal with click here
Before making a claim for compensation on a delayed Air France flight, you first need to know what you are entitled to. The list of compensation amounts are highlighted here so please check this before making your delayed Air France flight compensation complaint.
There are three (3) ways to bring your complaint to AviationADR:
You can download our paper complaint form here and send the completed form to:
AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW
If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day. Or just simply click here.
You can telephone us on 0203 540 8063.