Make a complaint about an airline
Before making a complaint
Please note that to be eligible to make a complaint against an airline, you must have already complained to the airport or airline directly in writing and either received a final written response (sometimes referred to as a ‘deadlock letter’) or given the airline eight (8) weeks to respond to your dispute. AviationADR can only deal with unresolved complaints.
Make sure you have read all of the information on the right side so that you fully understand the complaints process and how we work. You can then click on ‘submit complaint’ below and complete our online complaint form. Alternatively you can request a paper form to be sent to you via the post. When completing the form please give us as much information as possible.
Which complaints does the airline sector cover?
The airline sector covers complaints against any major airlines, budget airlines or international airlines where the flight in question arrived or departed (or was due to arrive/depart) from a UK airport.
For more information about AviationADR, please view our FAQ page.