AviationADR complaint process

To view our complaint process, please click here.

There are two (2) ways to bring your complaint to AviationADR:

BY POST

You can download our paper complaint form here and send the completed form to:

AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW

ONLINE

If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day. Or just simply click here.

Dispute Resolution members:

 Air Astana |  Air Canada  |  Air Canada Rouge  |  Air China  |  Air France  |  Asiana Airlines
Delta  |  EgyptAir  |  Emirates | Flybe  |  Garuda Indonesia  |  KLM  |  Norwegian  |  Oman Air | Royal Brunei  |
Small Planet Airlines  |   South African Airways  |   TAP Portugal   |   Turkish Airlines  |  Virgin Atlantic  |  Wizz Air

If you have a dispute with an airline which is not listed above, then please visit the CAA to find out if they are a member of another ADR scheme. Click HERE for more information

image of east midlands airport logo

If you have a dispute with an airline or an airport which is not listed above, then please visit the CAA to find out if they are a member of another ADR scheme. Click HERE for more information.

AviationADR is a CAA-approved ADR provider