To view our complaint process, please click here.
There are two (2) ways to bring your complaint to AviationADR:
You can download our paper complaint form here and send the completed form to:
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day. Or just simply click here.
Dispute Resolution members:
Air Astana | Air Canada | Air Canada Rouge | Air China | Air France | Asiana Airlines
Delta | EgyptAir | Emirates | Flybe | Garuda Indonesia | KLM | Norwegian | Oman Air | Royal Brunei |
Small Planet Airlines | South African Airways | TAP Portugal | Turkish Airlines | Virgin Atlantic | Wizz Air
AviationADR is a CAA-approved ADR provider